Here to help.

Below are some of the questions we get asked regularly, if you can't find an answer to your question here contact support@flynowpaylater.com.

General Questions

How do I use Fly Now Pay Later?

There are two ways to use Fly Now Pay Later;


Online
Select Fly Now Pay Later as your payment method when checking out at any one of our merchant’s websites.


Via the phone or in-store
Contact anyone of our merchant’s via phone or in-store and ask to pay using Fly Now Pay Later.

What is required to have a Fly Now Pay Later account?

To apply for a Fly Now Pay Later account, you must:

  • Be at least 18 years of age.
  • Be a resident of the United Kingdom.
  • Have a UK Mobile Phone.
  • Have a payment card registered to the same address as detailed in your application.

How long does it take to apply?

A Fly Now Pay Later application can be made in just a few minutes. We’ll perform a credit check and provide you with an instant credit decision in just a few seconds.

When will I receive booking confirmation?

The travel provider will send you booking confirmation as soon as the booking process is fully completed.

Are there any interest charges or fees associated with using Fly Now Pay Later?

Depending on the product type, a transaction fee or interest charges may apply. Please check your credit agreement for more information. We may also request a small deposit on selected bookings.

Can I change or cancel my booking?

Cancellations and booking amendments are possible however please be advised that additional charges will apply as governed by the terms and conditions of your booking.

In the event of booking cancellation, you will still be required to settle any outstanding balance on your Fly Now Pay Later account. To request a cancellation or booking amendment, please contact support@flynowpaylater.com.

Why can't customers outside the UK use Fly Now Pay Later?

Fly Now Pay Later is currently only available to UK residents. We will be expanding the service to other territories very soon.

What can I book using Fly Now Pay Later?

The Fly Now Pay Later service can be used to book flights, hotels, package holidays, car hire or any other travel related product (with the exception of rail tickets).

What happens if my application is declined?

If we are unable to offer you a Fly Now Pay Later account, we will immediately notify you and confirm the reason via email.

Why was I asked to verify my identity?

If we have difficulty confirming your identity during the application process, you may need to provide a copy of your passport or driving licence. We take these steps to prevent fraud and protect our account holders.

What happens if the price of my booking has changed?

Please revisit your travel website and head to the payment page. Select the Fly Now Pay Later button follow by “I already have an account”, the system will then automatically handle this process.

When will I receive my booking confirmation?

Your travel provider will send your booking confirmation as soon as the booking process is fully completed. In the event you have not received your booking confirmation please contact us on support@flynowpaylater.com.

Why isn’t the Fly Now Pay Later option visible on my travel provider’s payment page?

In the event that your booking is not eligible, the Fly Now Pay Later payment option will not be visible. Please contact us on support@flynowpaylater.com for further assistance.

Can I pay for someone else's travel if I'm the account holder?

Yes of course, the account holder doesn’t need to be the passenger. Please note that the account holder will still be responsible for adhering to the terms and conditions of the credit agreement.

Account Questions

Can I reuse my Fly Now Pay Later account?

Once your outstanding balance has been settled, you can reuse your Fly Now Pay Later account time and time again.

When will my bill be due?

Your first monthly payment will be due (Due Date) one calendar month from the date your account was created. Subsequent bills will be due on the same day each month.

We will create your bill 7 days prior to your due date (Billing Date) and send you an email notification confirming the amount and due date each month.

Should you wish to amend your due date, please contact support@flynowpaylater.com.

How can I update my payment details?

Simply visit my.flynowpaylater.com and select the settings tab.

How can I contact Fly Now Pay Later?

Email: support@flynowpaylater.com.

Telephone: Existing account holders can contact us via phone as detailed within your credit agreement.

Online: Existing account holders can use the instant chat function found in the my.flynowpaylater.com portal after logging in.

How do you collect my monthly repayment?

We use continuous payment authority (CPA) to take payments automatically on the repayment date from the registered card on your account. However, if you would prefer to make the payment manually, you can do so by visiting my.flynowpaylater.com.

If I make more than one payment in a month and/or make an early payment would that be reflected on my next month bill?

You will still need to repay your monthly balance even if an early/extra payment has been made. The re adjustment will figure on your last bill.

How long does it take to get my money back in the event of a refund?

Depending on your card issuer, the funds will be credited back to your account within 48 hours.

A payment has been processed but my application is incomplete

We use pre-authorised payments which means that if your application is incomplete this payment will be pending. We will automatically cancel this pre-authorisation if you decide not to go ahead with your booking.

Can I change my repayment date?

Yes, you can however conditions apply. You can ask us to change your repayment date however If your due date is in the next 7 days, the change can’t take effect until the following month.

How can I update my mobile phone number on my account?

Please log in to my.flynowpaylater.com and visit the settings tab.

In the event that you do not have access to your previous phone number, please send an email to support@flynowpaylater.com including a confirmation of your current and new number plus a copy of your driver’s licence or passport.

How do I report fraud on one of my accounts?

Contact us urgently if you think that your account or card has been subject to fraud.

How can I make a complaint?

Please email complaints@flynowpaylater.com. If you want to write to us, please use the address detailed within your credit agreement.

Read more about how it works and find out if you can apply.

For travellers